Privacy Policy

Last updated: 27/11/2025

Asignu, Lda (“company”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Policy explains how we collect, use, store and safeguard the information you provide when using our website (the “Website”).

By accessing and using the Website, you agree to this Privacy Policy.

1. Data We Collect

We may collect:

Identification and contact details:
Name, email, phone/WhatsApp (when provided).

Form content:
Messages and information submitted through contact, demo, trial or API request forms, as well as technical support enquiries.

Billing information (when applicable):
Name/company, tax number, address, and payment-related details required to activate paid plans.

Technical data:
IP address, browser type, device information, approximate location, pages visited, and on-site events (via cookies/analytics).

Preferences:
Cookie consents and marketing preferences.

We do not request identification documents through public Website forms. If needed for service onboarding or electronic signature validation, such data will be collected through secure channels.

2. Purposes of Processing

We use the data to:

  • Respond to enquiries and contact requests.
  • Book demos and support trial activation.
  • Provide technical assistance and process API access requests.
  • Send commercial or product information related to Asignu’s services.
  • Manage subscriptions and billing (for paid plans).
  • Comply with legal and fiscal obligations.
  • Improve Website navigation, performance and security.

Marketing communications are sent only with prior consent.

3. Legal Basis (GDPR)

We process personal data based on:

  • Contract performance or pre-contractual steps (contact forms, demo booking, trial activation, API requests).
  • Consent (marketing communications and non-essential cookies).
  • Legal obligation (billing, accounting and tax compliance).
  • Legitimate interest (security, service improvement, abuse prevention).

4. Data Sharing

We do not sell your data.
We may share it only with:

  • Service providers (hosting, email tools, analytics, payment processors).
  • CRM or commercial platforms used to manage customer interactions.
  • Authorities when legally required.

Subprocessors may include tools such as:
Google Analytics, Google Tag Manager, Meta Pixel, email service providers, payment processing tools, hosting providers, or internal support systems.

All subprocessors are bound by GDPR-compliant agreements.

5. Cookies and Similar Technologies

We use cookies to:

  • Ensure Website and account functionality.
  • Measure performance and usage statistics (Analytics, GTM).
  • Optimise marketing (Meta Pixel).
  • Store preferences and consent settings.

You can manage cookies through the cookie banner and browser settings.
Blocking cookies may affect certain functionalities.

6. Data Retention

We retain data only for as long as necessary:

  • Billing data: for the legally required period.
  • Requests and contacts: up to 12 months after the last interaction, unless a customer relationship exists.
  • Marketing data: until consent is withdrawn.
  • Technical logs: retained for short security and auditing periods.

7. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Request erasure (“right to be forgotten”) under legal conditions.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.

To exercise your rights: info@devix.tech

You may also submit a complaint to the CNPD (www.cnpd.pt).

8. Security

We apply appropriate technical and organisational measures, including:

  • Encryption in transit
  • Access controls
  • Secure storage
  • Regular backups
  • Monitoring and auditing

No system is fully immune to risks, but we take steps to minimise them.

9. International Transfers

If any service provider transfers data outside the European Economic Area, we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)
  • Equivalent GDPR-compliant mechanisms

10. Communications

When you submit a form, we use your data to respond to your request — whether it is a contact request, demo booking, trial activation, support enquiry or API access request.

With your explicit consent, we may send informational and promotional updates about Asignu.
You may unsubscribe at any time.

11. Minors

The Website is not intended for users under 16.
We do not knowingly collect personal data from minors.

12. Changes to this Policy

We may update this Policy periodically.
The latest version will always be available on this page.

13. Contact

For questions or rights requests:

Asignu, Lda
Rua Comissão da Iniciativa 2A, Floor 7, Office 703
2410-098 Leiria — Portugal
Email: info@devix.tech
Website: https://asignu.com/